APA (7th ed.) Citation

SpringerLink (Online service), Maglio, P. P., Kieliszewski, C. A., Spohrer, J. C., Lyons, K., Patricio, L., & Sawatani, Y. (2019). Handbook of service science, volume II. Springer. https://doi.org/10.1007/978-3-319-98512-1

Chicago Style (17th ed.) Citation

SpringerLink (Online service), Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, Kelly Lyons, Lia Patricio, and Yuriko Sawatani. Handbook of Service Science, Volume II. Cham: Springer, 2019. https://doi.org/10.1007/978-3-319-98512-1.

MLA (9th ed.) Citation

SpringerLink (Online service), et al. Handbook of Service Science, Volume II. Springer, 2019. https://doi.org/10.1007/978-3-319-98512-1.