Cita APA (7th ed.)

SpringerLink (Online service), Maglio, P. P., Kieliszewski, C. A., & Spohrer, J. C. (2010). Handbook of service science. Springer. https://doi.org/10.1007/978-1-4419-1628-0

Cita Chicago (17th ed.)

SpringerLink (Online service), Paul P. Maglio, Cheryl A. Kieliszewski, i James C. Spohrer. Handbook of Service Science. Boston: Springer, 2010. https://doi.org/10.1007/978-1-4419-1628-0.

Cita MLA (9th ed.)

SpringerLink (Online service), et al. Handbook of Service Science. Springer, 2010. https://doi.org/10.1007/978-1-4419-1628-0.