A guide to customer service skills for the service desk professional

Dettagli Bibliografici
Autore principale:	Knapp, Donnz (Autore)
Natura:	Libro
Lingua:	English
Pubblicazione:	Boston, Massachusetts Cengage Learning [2015]
Edizione:	4th edition.
Soggetti:	Computer industry > Customer services. Computer service industry > Vocational guidance. Computer technical support > Customer services > Handbooks, manuals, etc.
Accesso online:	Contributor biographical information Publisher description Table of contents only