A guide to customer service skills for the service desk professional

Detalles Bibliográficos
Autor principal:	Knapp, Donnz (Autor)
Formato:	Libro
Lenguaje:	English
Publicado:	Boston, Massachusetts Cengage Learning [2015]
Edición:	4th edition.
Materias:	Computer industry > Customer services. Computer service industry > Vocational guidance. Computer technical support > Customer services > Handbooks, manuals, etc.
Acceso en línea:	Contributor biographical information Publisher description Table of contents only