A guide to customer service skills for the service desk professional

Detalhes bibliográficos
Autor principal:	Knapp, Donnz (Author)
Formato:	Livro
Idioma:	English
Publicado em:	Boston, Massachusetts Cengage Learning [2015]
Edição:	4th edition.
Assuntos:	Computer industry > Customer services. Computer service industry > Vocational guidance. Computer technical support > Customer services > Handbooks, manuals, etc.
Acesso em linha:	Contributor biographical information Publisher description Table of contents only