A guide to customer service skills for the service desk professional

Bibliografski detalji
Glavni autor:	Knapp, Donnz (Autor)
Format:	Knjiga
Jezik:	English
Izdano:	Boston, Massachusetts Cengage Learning [2015]
Izdanje:	4th edition.
Teme:	Computer industry > Customer services. Computer service industry > Vocational guidance. Computer technical support > Customer services > Handbooks, manuals, etc.
Online pristup:	Contributor biographical information Publisher description Table of contents only