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230623s2020 xx do d eng |
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|a 9781911635215 (ebook)
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|a (iLib)UPD-00533072413
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|a EBSCO
|d DAIT
|e rda
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|a eng
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|a DMLUC
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|a TT 965
|b W35 2020eb
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|a Wallace, Mike
|e author.
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|a The spa manager's essential guide
|c Mike Wallace & Melanie Smith.
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|a Wolvercote, Oxford
|b Goodfellow Publishers, Limited
|c [2020]
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|a 1 online resource (272 pages)
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|a text
|2 rdacontent
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|a computer
|2 rdamedia
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|a online resource
|2 rdacarrier
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|a Includes bibliographical references and index.
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|a Cover -- Contents -- Forward -- 1 The importance of customer care and service design in the spa environment -- Good and bad customer service -- The status of the customer -- Customer service communication -- Service design -- 2 Leadership skills in the spa environment -- Presentation -- Qualities needed in a spa manager -- 3 Effective team management in the spa environment -- Human resource in the spa environment -- 4 Selling and marketing a spa successfully -- Types of guests -- Hotel sales & marketing department -- Spa sales & marketing -- Harvesting (selling) -- Problem solving sales performance -- 5 Financial management in spas -- Financial basics -- Clarity of financial reports -- Summary of reading a spa P&L -- Preparing a budget -- Forecasting -- Benchmarking and KPIs -- 6 Quality management in the spa environment -- Spa brand standards -- Daily checks -- Managing guest satisfaction -- 7 Health and safety and water handling -- Risk assessments -- Hygiene, chemicals and water handling -- Other risks -- Common health and safety regulations -- Children in spas -- 8 Spa definitions, history, facility types, challenges, treatments and trends -- What is a 'spa'? -- A brief history -- Spa facility types -- Common spa treatments -- Spa and beauty product lines -- Current trends -- 9 Health, wellness, mental and spiritual wellness -- Health -- Mental and spiritual wellness -- Measuring happiness -- The transformational wellness trend in spas -- Stress and de-stress programs -- Ayurveda and spiritual spas -- 10 Physical fitness and nutrition, detox, weight loss and active programs -- Physical fitness -- Diet and nutrition -- Sleep -- 11 Mineral/thermal springs, spa hotels and balneotherapy -- Thermal/mineral springs, thalasso and spa hotels -- Introduction to mineral and thermal water -- The medical stay -- 12 Experience design and developing spa concepts -- Developing spa concepts, spa design and branding -- Sustainability and spas -- Conclusion -- Index
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|a Access restricted to UP AIT staff and students and to one user at any one time. Requires EBSCOhost username and password to login on and off-campus.
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|a The Spa Manager's Essential Guide contains all the basic day to day information on how to run a wellness, beauty or thermal spa operation successfully. It focuses on those areas that industry leaders have identified as critical and missing in today's spa leaders, combined with advice from over 40 spa experts.
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|a Beauty shops
|x Management.
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|a Smith, Melanie
|e author.
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|a Electronic Resource
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|u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2500317
|y View full text e-book at EBSCOhost
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|a FO
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|a UPD
|b DAIT
|h TT 965
|i W35 2020EB
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| 942 |
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|a Electronic Resource
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