00000cam a22000004a 4500 UP-99796217613887806 Buklod 20211028101245.0 m |o d | ta 120314s2012 njua rb |001 0|eng d 9781473975873 (pbk) (iLib)UPD-00528673910 DSTC eng HV 29.7 B44 2018 Beesley, Paula, author. Developing your communication skills in social work Paula Beesley, Melanie Watts, Mary Harrison. Los Angeles SAGE 2018. 190 pages illustrations 25 cm text unmediated volume Includes bibliographical references (pages 177-184) and index. Introduction; Chapter One - Reflection and Emotional Intelligence; Chapter Two - Initial Engagement; Chapter Three - Listening; Chapter Four - Clarification; Chapter Five - Empathy; Chapter Six - Challenging Holding Sensitive Conversations; Chapter Seven - Working with Resistance; Chapter Eight - Barriers to Effective Communication; Chapter Nine - Written Communication: Case Recording, Letters, Texts, Social Media; Chapter Ten - Assessment and Report Writing: Critical Analysis; Chapter Eleven - Inter-Professional Communication; Chapter Twelve - Managing Endings; Conclusion What is communication and why is it important? Our ability to communicate is central to everyday life and an essential skill in social work. This easy-to-read book offers a step-by-step guide to developing effective communication skills with a diverse range of service users and professionals. It is the perfect guide to help manage different communication skills in different settings, and more importantly, encourage students to continually reflect and develop these skills. Communication in social work. Interviewing in social service. Counselor and client. Society. Communication in social work. Counselor and client. Interviewing in social service. Watts, Melanie, author. Harrison, Mary, author. FO. Monograph UPD DSTC HV 29.7 B44 2018 Book