Rossotti, C. O. (2005). Many unhappy returns: One man's quest to turn around the most unpopular organization in America. Harvard Business School Press.
Chicago (17e ed.) BronvermeldingRossotti, Charles O. Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America. Boston, Mass: Harvard Business School Press, 2005.
MLA (9e ed.) BronvermeldingRossotti, Charles O. Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America. Harvard Business School Press, 2005.
Let op: Deze citaties zijn niet altijd 100% accuraat.