Cita APA (7th ed.)

Boutros, T., & Purdie, T. (2013). The process improvement handbook: A blueprint for managing change and increasing organizational performance. McGraw-Hill Education.

Cita Chicago (17th ed.)

Boutros, Tristan, i Tim Purdie. The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance. New York: McGraw-Hill Education, 2013.

Cita MLA (9th ed.)

Boutros, Tristan, i Tim Purdie. The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance. McGraw-Hill Education, 2013.