Friginal, E. (2008). The language of outsourced call centers: A corpus-based study of cross-cultural interaction. ProQuest LLC.
Chicago-viite (17. p.)Friginal, Eric. The Language of Outsourced Call Centers: A Corpus-based Study of Cross-cultural Interaction. Ann Arbor Michigan: ProQuest LLC, 2008.
MLA-viite (9. p.)Friginal, Eric. The Language of Outsourced Call Centers: A Corpus-based Study of Cross-cultural Interaction. ProQuest LLC, 2008.
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