Kendall, K., & Bodinson, G. (2017). Leading the Malcolm Baldrige way: How world-class leaders align their organizations to deliver exceptional results (First edition.). McGraw-Hill Education.
Citação do estilo Chicago (17ª ed.)Kendall, Kay, e Glenn Bodinson. Leading the Malcolm Baldrige Way: How World-class Leaders Align Their Organizations to Deliver Exceptional Results. First edition. New York: McGraw-Hill Education, 2017.
Citação MLA (9ª ed.)Kendall, Kay, e Glenn Bodinson. Leading the Malcolm Baldrige Way: How World-class Leaders Align Their Organizations to Deliver Exceptional Results. First edition. McGraw-Hill Education, 2017.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.