Pang, S. (2009). Successful service design for telecommunications: A comprehensive guide to design and implementation. John Wiley & Sons.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रPang, Sauming. Successful Service Design for Telecommunications: A Comprehensive Guide to Design and Implementation. Hoboken, NJ: John Wiley & Sons, 2009.
एमएलए (9वां संस्करण) प्रशस्ति पत्रPang, Sauming. Successful Service Design for Telecommunications: A Comprehensive Guide to Design and Implementation. John Wiley & Sons, 2009.
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