Reinventing customer service How T-Mobile achieved record levels of quality and productivity.

Reinventing customer service How T-Mobile achieved record levels of quality and productivity.

Dettagli Bibliografici
Pubblicato in:Harvard Business Review 96, 2-4,6 (2018).
Autore principale: Dixon, Matthew
Natura: Articolo
Lingua:English
Soggetti:
Customer services.
Teams in the workplace.
Creative ability in business.