Reinventing customer service How T-Mobile achieved record levels of quality and productivity.

Reinventing customer service How T-Mobile achieved record levels of quality and productivity.

Detalles Bibliográficos
Publicado en:Harvard Business Review 96, 2-4,6 (2018).
Autor Principal: Dixon, Matthew
Formato: Artigo
Idioma:English
Subjects:
Customer services.
Teams in the workplace.
Creative ability in business.