Reinventing customer service How T-Mobile achieved record levels of quality and productivity.

Bibliographische Detailangaben
Veröffentlicht in:	Harvard Business Review 96, 2-4,6 (2018).
1. Verfasser:	Dixon, Matthew
Format:	Artikel
Sprache:	English
Schlagworte:	Customer services. Teams in the workplace. Creative ability in business.