Reinventing customer service How T-Mobile achieved record levels of quality and productivity.

Reinventing customer service How T-Mobile achieved record levels of quality and productivity.

Bibliografiske detaljer
Udgivet i:Harvard Business Review 96, 2-4,6 (2018).
Hovedforfatter: Dixon, Matthew
Format: Article
Sprog:English
Fag:
Customer services.
Teams in the workplace.
Creative ability in business.