Reinventing customer service How T-Mobile achieved record levels of quality and productivity.

Reinventing customer service How T-Mobile achieved record levels of quality and productivity.

מידע ביבליוגרפי
הוצא לאור ב:Harvard Business Review 96, 2-4,6 (2018).
מחבר ראשי: Dixon, Matthew
פורמט: Article
שפה:English
נושאים:
Customer services.
Teams in the workplace.
Creative ability in business.