Reinventing customer service How T-Mobile achieved record levels of quality and productivity.

Reinventing customer service How T-Mobile achieved record levels of quality and productivity.

التفاصيل البيبلوغرافية
الحاوية / القاعدة:Harvard Business Review 96, 2-4,6 (2018).
المؤلف الرئيسي: Dixon, Matthew
التنسيق: مقال
اللغة:English
الموضوعات:
Customer services.
Teams in the workplace.
Creative ability in business.