APA (7th ed.) Citation

Dixon, M. Reinventing customer service: How T-Mobile achieved record levels of quality and productivity. Harvard Business Review.

Chicago Style (17th ed.) Citation

Dixon, Matthew. "Reinventing Customer Service: How T-Mobile Achieved Record Levels of Quality and Productivity." Harvard Business Review .

MLA (9th ed.) Citation

Dixon, Matthew. "Reinventing Customer Service: How T-Mobile Achieved Record Levels of Quality and Productivity." Harvard Business Review, .

Warning: These citations may not always be 100% accurate.