Introduction to hotel and front office operations - Roldan, Amelia Samson (Paranaque AR Skills Development & Management Services, 2014)
Chapter 1: Overview of the hospitality industry -- Chapter 2: The rooms division & the front office -- Chapter 3: Handling rooms reservations -- Chapter 4: The front desk -- Chapter 5: Bell service -- Chapter 6: Front office cashiering -- Chapter 7: Insuring guest safety -- Chapter 8: Room sales & guest relations.
"Guide for students and professionals who wish to start a career in the hotel industry"--title page.
Keywords: Hotel management; Hospitality industry -- Management