00000cam a22000004i 4500 UP-99796217613057250 Buklod 20190702104827.0 m |o d | ta 170515s2018 nyu rb |001 0|eng d 9781138738409 (pbk. : alk. paper) (iLib)UPD-00406564432 B-38355 Belview Php6,050.00 Department of Business Administration DLC DBUS rda eng HD 30.28 J48 2018 Jeston, John author. Business process management practical guidelines to successful implementations John Jeston. Fourth edition. London; New York Routledge 2018. xxxvi, 653 pages color illustrations 25 cm. text rdacontent unmediated rdamedia volume rdacarrier Includes bibliographical references (pages 632-637) and index. Frequently asked questions -- What is business process management? -- How can we demystify business process management? -- Who should be involved in bpm and what are the critical success factors? -- When should you do BPM : what are the main drivers and triggers? -- How should we start BPM : bottom-up or top-down? -- Why is it important to improve business processes before automating them? -- What are the technology components of BPM? -- Should we be customer-centric? -- Why determining BPM foundations is a critical first step? -- Why do you need a structured approach to implementing BPM? -- BPM : how do you do it? -- 7FE framework overview -- Guidelines on how to use the 7FE framework -- Foundations phase -- Enablement phase -- Launch pad phase -- Understand phase -- Innovate phase -- People phase -- Develop phase -- Implement phase -- Realize value phase -- Sustainable performance phase -- Essential introduction -- Project management -- People change management -- Leadership -- Embedding bpm in the organization -- Introduction -- Case studies -- BPM maturity -- Business process management maturity : what's in a name? -- Appendices -- Appendix A: 7FE framework summary -- Appendix B: 7 FE framework quality assurance checklist -- Glossary -- References and bibliography -- Index. Workflow Management. Reengineering (Management). Business planning. Industrial management. FO UPD DBUS HD 30.28 J48 2018 Book