Jeston, J. (2018). Business process management: Practical guidelines to successful implementations (Fourth edition.). Routledge.
Chicagoスタイル(17版)引用形式Jeston, John. Business Process Management: Practical Guidelines to Successful Implementations. Fourth edition. London; New York: Routledge, 2018.
MLA(9版)引用形式Jeston, John. Business Process Management: Practical Guidelines to Successful Implementations. Fourth edition. Routledge, 2018.
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