Cita APA (7th ed.)

Jeston, J. (2018). Business process management: Practical guidelines to successful implementations (Fourth edition.). Routledge.

Cita Chicago (17th ed.)

Jeston, John. Business Process Management: Practical Guidelines to Successful Implementations. Fourth edition. London; New York: Routledge, 2018.

Cita MLA (9th ed.)

Jeston, John. Business Process Management: Practical Guidelines to Successful Implementations. Fourth edition. Routledge, 2018.