Cita APA (7a ed.)

Harmon, P. (2014). Business process change: A business process management guide for managers and process professionals (Third edition.). Morgan Kaufmann/Elsevier. https://doi.org/10.1016/C2013-0-15339-1

Cita Chicago Style (17a ed.)

Harmon, Paul. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. Third edition. Amsterdam: Morgan Kaufmann/Elsevier, 2014. https://doi.org/10.1016/C2013-0-15339-1.

Cita MLA (9a ed.)

Harmon, Paul. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. Third edition. Morgan Kaufmann/Elsevier, 2014. https://doi.org/10.1016/C2013-0-15339-1.