Cita APA (7th ed.)

Kiran, D. R. (2017). Total quality management: Key concepts and case studies. BSP Books/Elsevier.

Cita Chicago (17th ed.)

Kiran, D. R. Total Quality Management: Key Concepts and Case Studies. [India]: BSP Books/Elsevier, 2017.

Cita MLA (9th ed.)

Kiran, D. R. Total Quality Management: Key Concepts and Case Studies. BSP Books/Elsevier, 2017.