Cita APA (7th ed.)

Evenson, R. (2018). Customer service management training 101 quick and easy techniques that get great results (Third edition.). AMACOM.

Cita Chicago (17th ed.)

Evenson, Renee. Customer Service Management Training 101 Quick and Easy Techniques That Get Great Results. Third edition. New York: AMACOM, 2018.

Cita MLA (9th ed.)

Evenson, Renee. Customer Service Management Training 101 Quick and Easy Techniques That Get Great Results. Third edition. AMACOM, 2018.