Παραπομπή σε μορφή APA (7η εκδ.)

Evenson, R. (2018). Customer service management training 101 quick and easy techniques that get great results (Third edition.). AMACOM.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Evenson, Renee. Customer Service Management Training 101 Quick and Easy Techniques That Get Great Results. Third edition. New York: AMACOM, 2018.

Παραπομπή σε μορφή MLA (9th εκδ.)

Evenson, Renee. Customer Service Management Training 101 Quick and Easy Techniques That Get Great Results. Third edition. AMACOM, 2018.