Non-linguistic analysis of call center conversations
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analy...
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| Format: | Electronic Resource |
| Sprache: | English |
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Cham
Springer International Publishing
[2015]
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| Online Zugang: | Available for University of the Philippines System via SpringerLink. Click here to access Also available remotely for University of the Philippines System via SpringerLink. Click here to access thru EZproxy |