International Conference on Applied Human Factors and Ergonomics and the Affiliated Conferences Los Angeles, Calif, Freund, L. E., & Cellary, W. (2018). Advances in the human side of service engineering: Proceedings of the AHFE 2017 International Conference on the Human Side of Service Engineering, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA. Springer International Publishing. https://doi.org/10.1007/978-3-319-60486-2
Chicago (17e ed.) BronvermeldingInternational Conference on Applied Human Factors and Ergonomics and the Affiliated Conferences Los Angeles, Calif, Louis E. Freund, en Wojciech Cellary. Advances in the Human Side of Service Engineering: Proceedings of the AHFE 2017 International Conference on the Human Side of Service Engineering, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA. Cham: Springer International Publishing, 2018. https://doi.org/10.1007/978-3-319-60486-2.
MLA (9e ed.) BronvermeldingInternational Conference on Applied Human Factors and Ergonomics and the Affiliated Conferences Los Angeles, Calif, et al. Advances in the Human Side of Service Engineering: Proceedings of the AHFE 2017 International Conference on the Human Side of Service Engineering, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA. Springer International Publishing, 2018. https://doi.org/10.1007/978-3-319-60486-2.