International Conference on Applied Human Factors and Ergonomics and the Affiliated Conferences Los Angeles, Calif, Freund, L. E., & Cellary, W. (2018). Advances in the human side of service engineering: Proceedings of the AHFE 2017 International Conference on the Human Side of Service Engineering, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA. Springer International Publishing. https://doi.org/10.1007/978-3-319-60486-2
Cita Chicago (17th ed.)International Conference on Applied Human Factors and Ergonomics and the Affiliated Conferences Los Angeles, Calif, Louis E. Freund, i Wojciech Cellary. Advances in the Human Side of Service Engineering: Proceedings of the AHFE 2017 International Conference on the Human Side of Service Engineering, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA. Cham: Springer International Publishing, 2018. https://doi.org/10.1007/978-3-319-60486-2.
Cita MLA (9th ed.)International Conference on Applied Human Factors and Ergonomics and the Affiliated Conferences Los Angeles, Calif, et al. Advances in the Human Side of Service Engineering: Proceedings of the AHFE 2017 International Conference on the Human Side of Service Engineering, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA. Springer International Publishing, 2018. https://doi.org/10.1007/978-3-319-60486-2.