Cita APA (7th ed.)

McLain, F. (2017). Business process management. Larsen & Keller.

Cita Chicago (17th ed.)

McLain, Fabian. Business Process Management. New York: Larsen & Keller, 2017.

Cita MLA (9th ed.)

McLain, Fabian. Business Process Management. Larsen & Keller, 2017.