Chakraborty, M. (2016). Stellar customer service: Training library staff to exceed expectations. Libraries Unlimited.
Chicago-referens (17:e uppl.)Chakraborty, Mou. Stellar Customer Service: Training Library Staff to Exceed Expectations. Santa Barbara, California: Libraries Unlimited, 2016.
MLA-referens (9:e uppl.)Chakraborty, Mou. Stellar Customer Service: Training Library Staff to Exceed Expectations. Libraries Unlimited, 2016.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.