Chakraborty, M. (2016). Stellar customer service: Training library staff to exceed expectations. Libraries Unlimited.
Citace podle Chicago (17th ed.)Chakraborty, Mou. Stellar Customer Service: Training Library Staff to Exceed Expectations. Santa Barbara, California: Libraries Unlimited, 2016.
Citace podle MLA (9th ed.)Chakraborty, Mou. Stellar Customer Service: Training Library Staff to Exceed Expectations. Libraries Unlimited, 2016.
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