The employee experience how to attract talent, retain top performers, and drive results - Maylett, Tracy; Wride, Matthew (Hoboken Wiley, 2017)
Introduction -- Great expectations -- You're digging in the wrong place -- The expectation gap -- Ask your doctor about expectation alignment dysfunction -- An intentional framework -- Three contracts -- The brand contract -- The transactional contract -- The psychological contract -- Trust -- Moments of truth -- Magic -- Building the extraordinary.
Includes index.
Keywords: Employee motivation; Employees -- Attitudes; Job enrichment; Corporate culture