00000ctm a22000003i 4500 UP-99796217612496363 Buklod 20220811142700.0 a grb 001 u| ta 220811s2014 xx r |||| u| | (iLib)UPD-00263009803 DENG rda eng LG 993 2014 E66 A47 Amparo, Ruel T. author. A total systems design study on Cruven Auto Specialist Ruel Amparo, Angelo Blancada, Michelle Nagrampa. Quezon City College of Engineering, University of the Philippines Diliman 2014. 47 leaves color illustrations 28 cm text rdacontent unmediated rdamedia volume rdacarrier Access exclusively for UP IE students. Written permission required from the department head for NON-IE and NON-UP students or researchers. Submitted in partial fulfillment of the course requirements in IE 155 : Total systems study. This study focuses on improving company revenue and customer satisfaction of Cruven Suspension Specialist, an automotive repair shop, through the reduction of service delays. Data analytics was used to identify logistics delay and long queues as the major contributors to service delays. Further analysis was made to identify which specific services delay reduction had the largest positive effect on company revenue. It was determined that reducing delays in tune ups, oil changes, and mechanical repairs increase the company's revenue the most. To reduce logistics delay, an economic order quantity inventory system is recommended. A systems simulation study was conducted to measure the effects of the inventory system for use in a cost-benefit analysis to determine the profitability of this step. To eliminate queuing problems, it is recommended that the company's site layout be optimized and that the roofing of the branch should be extended. Similarly, a cost-benefit analysis was made to determine the profitability of these steps. Automobile repair shops Philippines. System analysis. Blancada, Victor Angelo B. author. Nagrampa, Michelle C. author. Thesis FI UP UPD DENG LG 993 2014 E66 A47 Thesis