Telecommunications quality of service management from legacy to emerging services

The following topics are dealt with: quality of service in telecommunications; viewpoints of quality of service; customers' quality of service requirements; quality of service offered/planned by the service provider; quality of service delivered by the service provider; customer's percepti...

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Những tác giả chính:	Oodan, A. P. (Antony P.) (Tác giả), Ward, Keith E. (Tác giả), Savolaine, Catherine G. (Tác giả), Daneshmand, Mahmoud (Tác giả), Hoath, Peter (Tác giả)
Định dạng:	Electronic Resource
Ngôn ngữ:	English
Được phát hành:	London, United Kingdom Institution of Engineering and Technology 2003.
Những chủ đề:	Telecommunication > Customer services. Telecommunication > Quality control. Electronic books.
Truy cập trực tuyến:	Available for University of the Philippines Diliman via IET Digital Library. Click here to access Also available remotely for University of the Philippines Diliman via IET Digital Library. Click here to access thru EZproxy