Oodan, A. P., Ward, K. E., Savolaine, C. G., Daneshmand, M., & Hoath, P. (2003). Telecommunications quality of service management: From legacy to emerging services. Institution of Engineering and Technology.
Citação do estilo Chicago (17ª ed.)Oodan, A. P., Keith E. Ward, Catherine G. Savolaine, Mahmoud Daneshmand, e Peter Hoath. Telecommunications Quality of Service Management: From Legacy to Emerging Services. London, United Kingdom: Institution of Engineering and Technology, 2003.
Citação MLA (9ª ed.)Oodan, A. P., et al. Telecommunications Quality of Service Management: From Legacy to Emerging Services. Institution of Engineering and Technology, 2003.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.