Know your customers "jobs to be done" Is innovation inherently a hit-or-miss endeavor? Not if you understand why customers make the choices they do.

Know your customers "jobs to be done" Is innovation inherently a hit-or-miss endeavor? Not if you understand why customers make the choices they do.

Библиографические подробности
Опубликовано в::Harvard Business Review V. 94, 1-5, 7/8,9 (2016).
Главный автор: Christensen, Clayton M.
Формат: Статья
Язык:English
Предметы:
Innovations.
Business growth.
Customer relations.
Strategic management.
Success factors.