Kick-ass customer service Consumers want results - not sympathy.

Manylion Llyfryddiaeth
Cyhoeddwyd yn:	Harvard Business Review V. 95, 1 (2017).
Prif Awdur:	Dixon, Matthew
Fformat:	Erthygl
Iaith:	English
Pynciau:	Customer services. Call centers. Customer satisfaction. Self service. Talent management. Cost reduction.