APA (7. basım) Alıntı

Dixon, M. Kick-ass customer service: Consumers want results - not sympathy. Harvard Business Review.

Chicago Style (17. basım) Atıf

Dixon, Matthew. "Kick-ass Customer Service: Consumers Want Results - Not Sympathy." Harvard Business Review .

MLA (9th ed.) Atıf

Dixon, Matthew. "Kick-ass Customer Service: Consumers Want Results - Not Sympathy." Harvard Business Review, .

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