Effects of justice theory on service recovery satisfaction on Metro Manila dine-in experiences.

Effects of justice theory on service recovery satisfaction on Metro Manila dine-in experiences.

Bibliographic Details
Published in:Philippine Management Review 21, 1 (2014).
Main Author: Tan, Tiffany Adelaine G.
Format: Article
Language:English
Subjects:
Service failure.
Service recovery.
Justice theory.
Recovery satisfaction.
Dine-in experiences.