00000cam a22000004i 4500 UP-99796217612352206 Buklod 20170202153117.0 m |o d | ta 170202s2011 xx d r |||| u| 9780415615129 (paperback) (iLib)UPD-00261908388 DLC DSWCD rda eng DMLUC HM 1126 C65 2011 Conflict and crisis communication principles and practices edited by Carol A. Ireland, Martin Fisher, and Gregory M. Vecchi. London Routledge 2011. xix, 215 pages illustrations 24 cm. text rdacontent unmediated rdamedia volume rdacarrier Includes bibliographical references and index. Conflict and crisis negotiation : the negotiated resolution model by Gregory M. Vecchi -- Negotiation : principles and theoretical underpinnings by Neil Gredecki -- Crisis situations : communications, goals, and techniques by Samuel L. Browning, Andrea M. Brockman, and Vincent B. van Hasselt -- Application of the critical incident to mental illness and cognitive impairment : considerations and implications by Carol A. Ireland -- Application of the critical incident to personality disorder : considerations and implications by Carol A. Ireland -- Ethical considerations in a conflict and crisis situation by Martin J. Fisher -- Expertise of the negotiator in conflict and crisis communication by Martin J. Fisher -- When the management of the critical incident goes wrong : pitfalls and suggested approaches by Debbie Marsh -- Post critical incident : considerations by Abigail S. Tucker -- Held against their choice : behaviour, considerations and implications for the captive by Carol A. Ireland and Gretory M. Vecchi. Conflict management. Interpersonal communication. Negotiation. Ireland, Carol A. editor. Fisher, Martin 1967- editor. Vecchi, Gregory M. editor. FO UPD DSWCD HM 1126 C65 2011 Book