Ireland, C. A., Fisher, M., & Vecchi, G. M. (2011). Conflict and crisis communication: Principles and practices. Routledge.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रIreland, Carol A., Martin Fisher, और Gregory M. Vecchi. Conflict and Crisis Communication: Principles and Practices. London: Routledge, 2011.
एमएलए (9वां संस्करण) प्रशस्ति पत्रIreland, Carol A., et al. Conflict and Crisis Communication: Principles and Practices. Routledge, 2011.
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