Cita APA (7th ed.)

Ireland, C. A., Fisher, M., & Vecchi, G. M. (2011). Conflict and crisis communication: Principles and practices. Routledge.

Cita Chicago (17th ed.)

Ireland, Carol A., Martin Fisher, i Gregory M. Vecchi. Conflict and Crisis Communication: Principles and Practices. London: Routledge, 2011.

Cita MLA (9th ed.)

Ireland, Carol A., et al. Conflict and Crisis Communication: Principles and Practices. Routledge, 2011.