It's your call communication strategies used by Customer Service Representatives (CSRs) to pacify Irate Customers (IC) in three call centers in Metro Manila

It's your call communication strategies used by Customer Service Representatives (CSRs) to pacify Irate Customers (IC) in three call centers in Metro Manila

Bibliographic Details
Main Author: Santiago, Analie M. (Author)
Format: Thesis
Language:English
Published: Quezon City College of Arts and Letters, University of the Philippines Diliman 2010.
Quezon City 2010.