APA (7th ed.) Citation

Santiago, A. M. (2010). It's your call: Communication strategies used by Customer Service Representatives (CSRs) to pacify Irate Customers (IC) in three call centers in Metro Manila. College of Arts and Letters, University of the Philippines Diliman.

Chicago Style (17th ed.) Citation

Santiago, Analie M. It's Your Call: Communication Strategies Used by Customer Service Representatives (CSRs) to Pacify Irate Customers (IC) in Three Call Centers in Metro Manila. Quezon City: College of Arts and Letters, University of the Philippines Diliman, 2010.

MLA (9th ed.) Citation

Santiago, Analie M. It's Your Call: Communication Strategies Used by Customer Service Representatives (CSRs) to Pacify Irate Customers (IC) in Three Call Centers in Metro Manila. College of Arts and Letters, University of the Philippines Diliman, 2010.