Cita APA

Nguyen, B., Simkin, L., & Canhoto, A. I. (2016). The Dark side of CRM: Customers, relationships and management. Routledge.

Citación estilo Chicago

Nguyen, Bang, Lyndon Simkin, and Ana Isabel Canhoto. The Dark Side of CRM: Customers, Relationships and Management. Oxon, OX: Routledge, 2016.

Cita MLA

Nguyen, Bang, et al. The Dark Side of CRM: Customers, Relationships and Management. Routledge, 2016.