Page, S. (2016). The power of business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability (Second edition.). AMACOM, American Management Association.
Cita Chicago (17th ed.)Page, Susan. The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability. Second edition. New York: AMACOM, American Management Association, 2016.
Cita MLA (9th ed.)Page, Susan. The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability. Second edition. AMACOM, American Management Association, 2016.
Atenció: Aquestes cites poden no estar 100% correctes.