Harmon, P. (2014). Business process change: A business process management guide for managers and process professionals (Third edition.). Elsevier.
Cita Chicago (17th ed.)Harmon, Paul. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. Third edition. Amsterdam: Elsevier, 2014.
Cita MLA (9th ed.)Harmon, Paul. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. Third edition. Elsevier, 2014.
Atenció: Aquestes cites poden no estar 100% correctes.