APA (7th ed.) Citation

Lucas, R. W. (2015). Customer service: Skills for success (Sixth Edition.). McGraw-Hill Education.

Chicago Style (17th ed.) Citation

Lucas, Robert W. Customer Service: Skills for Success. Sixth Edition. New York: McGraw-Hill Education, 2015.

MLA (9th ed.) Citation

Lucas, Robert W. Customer Service: Skills for Success. Sixth Edition. McGraw-Hill Education, 2015.

Warning: These citations may not always be 100% accurate.