Employee identity in Indian call centres the notion of professionalism - Noronha, Ernesto; D'Cruz, Premilla (New Delhi, India Response Thousand Oaks SAGE., 2009)
Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.
Includes bibliographical references and index.
Keywords: Call centers -- India