APA (7th ed.) Citation

Schwertzer, M. E. The organizational apology: A step by step guide. Harvard Business Review.

Chicago Style (17th ed.) Citation

Schwertzer, Maurice E. "The Organizational Apology: A Step by Step Guide." Harvard Business Review .

MLA (9th ed.) Citation

Schwertzer, Maurice E. "The Organizational Apology: A Step by Step Guide." Harvard Business Review, .

Warning: These citations may not always be 100% accurate.