When the customer is stressed.

When the customer is stressed.

Bibliographische Detailangaben
Veröffentlicht in:Harvard Business Review V. 93, 1-5,10 (2015).
1. Verfasser: Berry, Leonard L.
Format: Artikel
Sprache:English
Schlagworte:
Psychological aspects.
Health care industry.
Cancer.
Health services.
Emotion.
Market strategy.
Customer services.
Stress.
Customer relations.
Strategic management.