When the customer is stressed.

ग्रंथसूची विवरण
में प्रकाशित:	Harvard Business Review V. 93, 1-5,10 (2015).
मुख्य लेखक:	Berry, Leonard L.
स्वरूप:	लेख
भाषा:	English
विषय:	Psychological aspects. Health care industry. Cancer. Health services. Emotion. Market strategy. Customer services. Stress. Customer relations. Strategic management.