Let's talk BPO (business process outsourcing) : a professional's guide to working in Philippine call center and other secrets to success, from English to how-to's to health and wellness for night-shift workers - Gamboa, Claire; Cocoba, Ron; Lagunday, Jessa; Gagarra, Julie Ann (Lahug, Cebu City Career First Institute, 2014)
Keywords: Call centers -- Philippines -- Handbook, manuals, etc; Call center agents -- Philippines; Contracting out -- Philippines