00000ctm a22000004a 4500 UP-99796217612070468 Buklod 20160516150420.0 m o j ta 160516s2015 xx d r |||| u| (iLib)UPD-00254218934 DLS rda eng DMLUC LG 993.5 2015 L4 M46 Mendoza, Hannah Benielle B. author. A study on factors affecting the satisfaction of users of the University Archives and Records Depository (UARD) of the University of the Philippines Diliman Hannah Benielle B. Mendoza ; Eimee Rhea C. Lagrama, adviser. Quezon City : School of Library and Information Studies, University of the Philippines Diliman 2015. xi, 55 leaves illustrations 28 cm text rdacontent unmediated rdamedia volume rdacarrier Thesis (Bachelor of Library and Information Science)--University of the Philippines Diliman December 2015. Satisfying the information needs of each user is the main goal of all archives. Users play a vital role for the archives; they are the ones who access the preserved documents. Satisfaction of users is not measured by the resources only, but also by the services and facilities of the institution. User studies aim to evaluate the adequacy of resources for the user, services, and facilities. The study conducted an archive user study of the University Archives and Records Depository (UARD). It intended to improve and develop the institution for the betterment of the servicing the users. The findings showed that the resources of the UARD are adequate to the information needs of their users. More often than not, users find the material that they are looking for when visiting the archive. The study also showed that the users were satisfied with the services of the UARD staff members. Despite users who had been unsatisfied with the facilities of the archive, the overall visit of the users was successful. Archives Philippines Quezon City. Archival Surveys Philippines Quezon City. University of the Philippines (Diliman) University Archives and Records Depository. Lagrama, Eimee Rhea C. adviser. https://digitalarchives.upd.edu.ph/item/24151 FI UP UPD DLS LG 993.5 2015 L4 M46 Thesis