Calina, L. P. E. (2015). Improving frontline service delivery and accountability: The implementation of the Citizen's Charter in the National Statistics Office and the National Bureau of investigation. National College of Public Administration and Governance, University of the Philippines Diliman.
Chicago Style (17th ed.) CitationCalina, Lizan Perante E. Improving Frontline Service Delivery and Accountability: The Implementation of the Citizen's Charter in the National Statistics Office and the National Bureau of Investigation. Quezon City: National College of Public Administration and Governance, University of the Philippines Diliman, 2015.
MLA (9th ed.) CitationCalina, Lizan Perante E. Improving Frontline Service Delivery and Accountability: The Implementation of the Citizen's Charter in the National Statistics Office and the National Bureau of Investigation. National College of Public Administration and Governance, University of the Philippines Diliman, 2015.